Services
Start Accepting Medicaid with Confidence
Medicaid Program Support Package
Thinking about accepting Medicaid or other government-funded insurance programs but not sure where to begin? We’re here to help. Our Medicaid Program Support Package is designed to guide your practice every step of the way—so you can focus on delivering care, not paperwork.
We provide a full range of services to simplify the process and ensure compliance
✔ Credentialing & Enrollment
We handle the entire Medicaid credentialing and enrollment process with state agencies and managed care organizations (MCOs), ensuring accurate submission and faster approval.
✔ Eligibility Checks & Prior Authorizations
Our team verifies patient eligibility and obtains necessary authorizations, reducing delays and avoiding costly claim denials.
✔ Accurate Pre-Treatment Estimates
We provide detailed cost estimates based on Medicaid coverage so your patients know what to expect—no surprises.
✔ Claim Filing & Management
From claim submission to tracking and follow-up, we manage the entire billing cycle to ensure prompt, accurate reimbursement.
✔ Appeals & Denial Resolution
We handle the appeals process, rework denied claims, and communicate with payers to maximize your collections.
✔ Surgery Scheduling Assistance
We help coordinate surgical procedures by managing authorizations, paperwork, and Medicaid-specific requirements—making the process seamless for you and your patients.
✔ Payment Posting & Reconciliation
Our team posts payments, adjustments, and denials with accuracy, helping you maintain clean records and a healthy revenue cycle.
Consulting Services
We provide comprehensive, customized consulting solutions designed to support healthcare practices at every stage of development and operation. Our goal is to enhance efficiency, compliance, and profitability while allowing you to focus on delivering excellent patient care.
Practice Coaching & Strategic Planning
We work closely with healthcare providers to identify operational challenges and growth opportunities. Through one-on-one coaching and strategic planning, we help you streamline workflows, optimize team performance, and align your practice goals with actionable outcomes.
Lease & Vendor Contract Review
Our team meticulously reviews lease agreements and vendor contracts to ensure you are receiving fair, cost-effective terms. We identify potential risks, negotiate favorable conditions, and help protect your long-term financial interests.
Equipment Acquisition & Capital Investment Support
Whether you're upgrading existing equipment or outfitting a new practice, we guide you through the equipment acquisition process. From evaluating technology options to negotiating purchase terms, we help ensure your investments are clinically appropriate and financially sound.
Medical Records Compliance & Audit Preparation
We conduct detailed audits of your medical records and documentation processes to ensure full compliance with regulatory standards, such as HIPAA and CMS. Our insights help reduce legal risk and improve the accuracy and completeness of your clinical documentation.
Insurance & Vendor Fee Negotiation
Our experienced consultants negotiate with insurance companies and vendors on your behalf to secure the most favorable reimbursement rates and service fees. We leverage market insights and industry benchmarks to improve your bottom line.
Office Start-Up Services
Launching a new medical or dental practice is a major undertaking—and we’re here to make it seamless. We provide end-to-end office start-up solutions so you can focus on patient care while we handle the details. From site planning to regulatory approvals, our expert team manages every phase of your practice launch.
🏗️ Construction & Project Management
We oversee your office buildout from design to completion. This includes coordinating with architects, contractors, and vendors to ensure your space is delivered on time, on budget, and in compliance with healthcare-specific requirements.
🏢 Business Formation & Legal Setup
We handle the legal groundwork, including:
- LLC or corporation formation
- Obtaining your federal EIN and NPI
- State and local business license registration
- Professional liability and business insurance setup
✅ Regulatory Compliance & Certification
Our team ensures your practice meets all necessary healthcare regulations. Services include:
- Joint Commission or AAAHC accreditation preparation
- Radiation safety registration and X-ray machine certification
- HIPAA compliance planning
- OSHA safety training and documentation setup
👥 Staffing & Human Resources
We assist with hiring qualified clinical and administrative staff. Our support includes:
- Job descriptions and postings
- Interview screening and onboarding coordination
- Payroll and HR system setup
- Employee handbook and compliance policies
🖥️ IT Infrastructure & Technology Setup
We manage your technology buildout from start to finish:
- Network infrastructure and hardware installation
- EMR/EHR system selection and implementation
- Phone and communication systems
- Secure data backup and HIPAA-compliant cybersecurity
🩺 Insurance Credentialing & Payer Enrollment
We coordinate insurance credentialing to get your providers enrolled with major payers efficiently and accurately, minimizing delays to revenue generation.
Comprehensive Billing Services
We specialize in full-service dental and medical billing tailored to the unique needs of your practice. Our experienced billing team handles every aspect of the revenue cycle—ensuring faster reimbursements, fewer denials, and a healthier bottom line. Whether you’re a solo provider or a multi-specialty clinic, we provide accurate, efficient, and transparent billing solutions.
🔍 Insurance Verification & Eligibility Checks
We verify patient insurance coverage and benefits in advance to prevent billing delays and surprise denials. Our verification process includes:
- Eligibility confirmation
- Coverage details (co-pays, deductibles, plan limitations)
- Pre-authorization and referral requirements
🧼 Claim Scrubbing & Coding Accuracy
Before submitting claims, we thoroughly review and "scrub" them for errors to increase first-pass acceptance. Our certified coders ensure:
- Correct use of ICD-10, CPT, and CDT codes
- Accurate linkage of diagnosis and procedures
- Compliance with payer-specific guidelines
📤 Claim Submission & Tracking
We electronically file clean claims daily and track them through payer portals to ensure timely processing. Our systems allow:
- Faster claim turnaround
- Real-time submission status updates
- Prompt resubmission of rejections
🧾 Appeals & Denial Management
We don’t let denied claims go unresolved. Our team identifies the cause, files detailed appeals, and follows up persistently until payment is received.
- Root-cause analysis of denials
- Comprehensive appeal documentation
- Timely resubmission within payer deadlines
💰 Accounts Receivable (AR) & Revenue Cycle Management
We actively manage your AR to reduce aging balances and increase monthly collections. Our revenue cycle approach includes:
- Insurance and patient follow-up
- Payment posting and reconciliation
- Monthly AR analysis and reporting
📬 Patient Billing & Statement Cycle Management
We handle patient statements and payment collections with professionalism and clarity, including:
- Regular, accurate billing cycles
- Customizable statements with easy-to-understand charges
- Setup payment portals and support for patient inquiries
Call Center Support Services
Patient communication is one of the most critical—and often most overlooked—aspects of running a successful practice. Our dedicated healthcare call center services are designed to enhance patient experience, reduce front-desk overload, and keep your schedule full.
We act as a seamless extension of your team, ensuring no call goes unanswered and no opportunity is missed.
📞 Overflow Call Management
During busy hours, our trained representatives handle excess call volume to prevent long hold times and missed connections.
- Live call answering during peak hours
- Custom call routing based on practice protocols
- Professional, HIPAA-compliant communication
📆 Appointment Scheduling & Reminders
We manage both inbound and outbound scheduling to help keep your calendar full and your patients informed.
- Real-time appointment scheduling directly into your system
- Waitlist and cancellation fill-ins
- Automated and live reminders to reduce no-shows
📲 Missed Call Return & Message Follow-Up
Never lose a patient due to a missed call again. We track and promptly return all missed calls, voicemails, and inquiries.
- Call-back protocols tailored to your office policies
- Prompt follow-up within minutes of a missed call
- Detailed message logging and reporting
🚫 No-Show & Cancellation Follow-Up
We help re-engage patients who miss or cancel appointments, improving retention and minimizing schedule gaps.
- Friendly outreach via phone, text, or email
- Rebooking assistance for canceled appointments
Marketing Services to Grow Your Practice
We understand that effective marketing is essential to attracting new patients and building lasting professional relationships. Our customized marketing solutions are designed specifically for healthcare providers, helping you increase visibility, enhance patient engagement, and strengthen referral networks.
Whether you’re a newly established practice or looking to expand your reach, our comprehensive marketing services provide the tools and strategies you need to grow your patient base sustainably.
🤝 Referring Doctor Outreach
We help you build and maintain strong relationships with referring physicians and specialists through targeted communication and personalized engagement. Services include:
- Creating and distributing professional introduction and thank-you letters
- Organizing referral appreciation events and campaigns
- Regular follow-up to nurture ongoing partnerships
💌 Patient Engagement & Thank You Letters
Personalized patient communication fosters loyalty and encourages positive word-of-mouth. We craft customized thank-you notes and educational materials that reinforce patient satisfaction and retention.
📱 Social Media Management
We manage your social media presence across platforms like Facebook, Instagram, and LinkedIn to engage current patients and attract new ones. Our approach includes:
- Regular posting of relevant, informative content
- Community engagement and timely responses to comments and messages
- Paid advertising campaigns targeted to your local demographic
🌐 Website SEO & Content Optimization
Increase your online visibility with our search engine optimization (SEO) services tailored for healthcare providers. We optimize your website content to improve search rankings, driving organic traffic and new patient inquiries. Our SEO services include:
- Keyword research specific to your specialty and location
- On-page SEO improvements (meta tags, headers, alt text)
- Local SEO tactics like Google My Business optimization
- Content creation including blog posts and FAQs to educate and engage visitors
📞 Phone Marketing & Outreach
Our targeted phone marketing campaigns connect you directly with potential patients and referral sources. We design scripts and outreach strategies to highlight your practice’s unique services, schedule consultations, and encourage bookings.
Comprehensive Human Resources Services
Managing human resources in a healthcare practice requires specialized knowledge, attention to detail, and a proactive approach to ensure your team runs smoothly and compliantly. We provide end-to-end HR support tailored specifically to medical and dental practices, so you can focus on delivering excellent patient care while we manage your workforce needs.
👥 Recruiting & Hiring Suppor
We assist with the entire hiring process to attract and onboard qualified clinical and administrative staff, including:
- Crafting detailed job descriptions aligned with your practice’s culture and needs
- Posting job openings on relevant platforms
- Screening resumes and conducting preliminary interviews
- Coordinating candidate interviews and selection
🗂️ Employee File Management & Compliance
Maintaining accurate and up-to-date employee records is critical for legal compliance and smooth operations. We manage:
- Confidential personnel files with all required documentation
- Licensure and credential tracking
- Employee contracts and agreements
- Compliance with healthcare labor laws and regulations
📅 Time Off & Leave Tracking
We implement and manage time-off tracking systems that handle vacation requests, sick leave, FMLA, and other leave policies to ensure fair and consistent application across your team.
🛠️ Employee & Physician Relations
Our experienced HR professionals provide guidance and support to resolve workplace issues promptly and professionally, including:
- Conflict resolution and mediation
- Performance management and coaching
- Policy development and enforcement
- Addressing employee grievances and disciplinary actions
💵 Payroll Management & Benefits Administration
Accurate payroll processing and benefits management are essential for employee satisfaction and regulatory compliance. We provide:
- Timely payroll processing, including wage garnishments and bonuses
- Benefits enrollment coordination and tracking
- Payroll tax filings and reporting
- Ensuring compliance with wage and hour laws
Policies, Procedures, and Training Services
Ensuring your practice operates smoothly and remains fully compliant with healthcare regulations requires clear policies, effective procedures, and ongoing staff training. We provide comprehensive support to develop, implement, and maintain the critical frameworks that protect your practice, your patients, and your team.
Our expert guidance helps reduce legal risk, improve operational efficiency, and foster a culture of safety and accountability.
📋 Policy Development & Customization
We work with your leadership team to create detailed, tailored policies that reflect your practice’s unique needs and regulatory requirements. Key policy areas include:
- HIPAA Privacy and Security Rules
- OSHA workplace safety standards
- Infection prevention and control protocols
- Employee overtime and wage compliance policies
- Medicaid and Medicare anti-fraud and abuse prevention
📚 Procedure Documentation & Workflow Optimization
Clear, step-by-step procedures are essential for consistent, high-quality care and compliance. We help you:
- Document clinical and administrative workflows
- Standardize patient intake, billing, and documentation processes
- Integrate infection control measures into daily routines
- Develop emergency preparedness and response procedures
🎓 Staff Training & Education Programs
Ongoing education ensures your team stays informed about the latest regulatory changes and best practices. Our training programs cover:
- HIPAA compliance and data privacy awareness
- OSHA safety training, including hazard communication and bloodborne pathogens
- Infection control best practices tailored to your clinical setting
- Understanding and adhering to wage and hour laws
- Medicaid fraud detection, reporting requirements, and ethical standards
Training can be delivered via live webinars, on-site sessions, or self-paced online modules—customized to your team’s size and needs.
✅ Compliance Monitoring & Auditing
We assist with regular internal audits and monitoring to identify gaps, update policies, and prepare for external inspections or accreditation reviews, such as Joint Commission surveys.
Comprehensive Clinical Management Services
Efficient clinical operations are the backbone of a safe and compliant healthcare practice. We provide end-to-end clinical management solutions designed to support your clinical staff, maintain regulatory compliance, and ensure the highest standards of patient care.
Our services streamline daily clinical workflows and help your practice meet all accreditation and safety requirements with confidence.
🩺 Certification & Training Support
We facilitate and coordinate essential clinical certifications to keep your team prepared for emergencies and compliant with industry standards, including:
- CPR (Cardiopulmonary Resuscitation) certification
- BLS (Basic Life Support) certification
- ACLS (Advanced Cardiovascular Life Support) certification
📋 Drug Log Audits & Controlled Substance Management
Maintaining accurate drug logs is critical for compliance and patient safety. Our team conducts thorough audits to:
- Verify proper documentation of controlled substances
- Identify discrepancies and recommend corrective actions
- Ensure compliance with DEA and state regulations
🛠️ Equipment Maintenance & Safety Checks
We oversee routine review and documentation of clinical equipment maintenance logs to guarantee functionality and regulatory compliance, including:
- Medical devices and diagnostic equipment
- Emergency response equipment (defibrillators, oxygen tanks)
- Sterilization and infection control tools
🚑 Emergency Drug Box Upkeep
We setup inventory and expiration monitoring of emergency drug kits, ensuring that:
- Medications and supplies are up-to-date and stored properly
- Emergency protocols are clearly posted and accessible
- Staff are trained on emergency drug usage and procedures
📦 Inventory Management & Supplies Ordering
Avoid shortages or overstock by leveraging our inventory tracking systems. We assist with setting up:
- Regular stock audits and reorder alerts
- Coordinating with vendors for timely delivery
- Managing medications, clinical supplies, and personal protective equipment (PPE)
💊 Medication Ordering & Compliance
Our team ensures accurate and compliant medication ordering processes, aligned with prescribing guidelines and regulatory requirements, including:
- Verifying orders against patient charts and protocols
- Maintaining records for audits and inspections
- Coordinating with pharmacies and suppliers
Comprehensive Administrative Support Services
Smooth administrative operations are essential for a thriving healthcare practice. At [Your Company Name], we provide expert administrative support designed to streamline your day-to-day workflows, reduce overhead, and keep your practice running efficiently. Our dedicated team handles critical back-office tasks so you can focus on patient care and practice growth.
🗂️ Practice Management Support
We assist with managing the essential business functions that keep your practice organized and efficient, including:
- Coordinating office schedules and calendars
- Overseeing daily administrative workflows
- Managing patient communications and correspondence
- Facilitating interdepartmental coordination to improve productivity
💳 Invoice Processing & Bill Payments
Our team ensures timely and accurate handling of your financial obligations:
- Processing vendor invoices and payments promptly
- Managing accounts payable and receivable records
- Reconciling statements and resolving billing discrepancies
- Coordinating with your accounting or finance team for seamless financial management
📄 Provider License Renewals & Credentialing Maintenance
We monitor and manage the renewal process for medical and dental licenses, certifications, and registrations, including:
- Tracking renewal deadlines to avoid lapses
- Preparing and submitting necessary documentation
- Coordinating with licensing boards and regulatory agencies
- Maintaining compliance with state and federal requirements
📈 Reporting & Documentation
Accurate and up-to-date documentation supports both compliance and business decisions. We provide:
- Regular operational and financial reports
- Maintenance of office records and documentation
- Support with regulatory and accreditation documentation
Talk to us
Have any questions? We are always open to talk about your business, new projects, creative opportunities and how we can help you.
Thinking about accepting Medicaid or other government-funded insurance programs but not sure where to begin? We’re here to help.
Our Medicaid Program Support Package is designed to guide your practice every step of the way—so you can focus on delivering care, not paperwork.
We provide a full range of services to simplify the process and ensure compliance